Privacy Policy

Last updated: [INSERT DATE]

Who we are

This website, alsyedenterprises.uk, is operated by AL SYED ENTERPRISES LTD, a private limited company registered in England and Wales [CONFIRM] under company number [INSERT VERIFIED COMPANIES HOUSE NUMBER], with its registered office at [INSERT VERIFIED REGISTERED OFFICE ADDRESS] (“we”, “us”, “our”).

We are the controller of the personal information described in this policy. For privacy questions, contact us at [INSERT ACTIVE BUSINESS EMAIL].

Information we collect

We collect only the information needed to respond to enquiries and deliver our services:

• Enquiry information you submit through the contact form: your name, email address, subject, the service required, your project description and any file you choose to attach.
• Project information you send us during a project, such as artwork, specifications and correspondence.
• Payment and invoicing information needed to bill for a project [CONFIRM WHAT IS COLLECTED AND HOW PAYMENTS ARE TAKEN].
• Technical information processed automatically when you visit the website, such as your IP address and browser type, held in server logs by our hosting provider.

Please do not include sensitive personal information in enquiries or attached files.

How we use your information

• To respond to your enquiry and prepare a quote.
• To carry out and deliver the services you request, and to handle revisions and support.
• To issue invoices and keep business records.
• To protect the website against spam and misuse.
• To comply with legal and regulatory obligations.

We do not sell your personal information, and we do not use it for marketing without your consent.

Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on:

• Contract — to take steps at your request before entering into a contract (such as preparing a quote) and to perform that contract.
• Legitimate interests — to respond to general enquiries, keep business records and protect the website from misuse.
• Legal obligation — to keep accounting and tax records.
• Consent — where we ask for it, for example for non-essential cookies. You can withdraw consent at any time.

Sharing and service providers

We share personal information only with service providers that help us operate the website and our business, and only as needed. These may include:

• Website hosting [NAME OF HOSTING PROVIDER]
• Email services [NAME OF EMAIL PROVIDER]
• Spam protection for the contact form [e.g. Google reCAPTCHA or Akismet — CONFIRM]
• File delivery or storage services [CONFIRM, e.g. Google Drive, WeTransfer]
• Payment processing [CONFIRM]
• Professional advisers such as accountants, where required

We may also disclose information where required by law.

International transfers

Some of our service providers, and some of our work, may involve processing personal information outside the United Kingdom [CONFIRM WHERE DATA IS PROCESSED]. Where this happens, we take steps to make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.

How long we keep information

• Enquiries that do not become projects: up to [12 MONTHS — CONFIRM] after our last contact.
• Project files and correspondence: up to [CONFIRM PERIOD] after delivery, so we can handle follow-up questions.
• Invoices and accounting records: for as long as required by UK law (normally six years from the end of the financial year).

Cookies and analytics

This website uses the cookies set by WordPress and its plugins that are necessary for the site to work and to protect forms from spam [CONFIRM AFTER INSTALLING PLUGINS].

[IF YOU ADD ANALYTICS: name the tool, what it collects, and explain that analytics cookies are only set with your consent through the cookie banner. IF YOU DO NOT USE ANALYTICS: state that no analytics cookies are used.]

You can control cookies through your browser settings.

Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information;
• ask us to restrict or object to certain processing;
• request a copy of your information in a portable format;
• withdraw consent where processing is based on consent.

To exercise any of these rights, email us at [INSERT ACTIVE BUSINESS EMAIL]. We will respond within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to address your concern first.

Security

We use reasonable technical and organisational measures to protect personal information, including encrypted (HTTPS) connections to this website and access controls on our accounts. No method of transmission over the internet is completely secure.

Changes and contact

We may update this policy from time to time. The latest version will always be published on this page.

Questions about this policy: [INSERT ACTIVE BUSINESS EMAIL].